🔒 Privacy Policy
Last Updated: February 19, 2026 | Effective Date: January 1, 2025
NextSlot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our appointment booking and queue management platform.
We respect your privacy and are committed to transparency. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Table of Contents
- 1. Information We Collect
- 2. How We Use Your Information
- 3. How We Share Your Information
- 4. Cookies and Tracking Technologies
- 5. Data Security
- 6. Data Retention
- 7. Your Rights (GDPR & Privacy Laws)
- 8. International Data Transfers
- 9. Children's Privacy
- 10. Third-Party Services
- 11. Changes to This Policy
- 12. Contact Us
1. Information We Collect
1.1 Information You Provide Directly
When you use NextSlot, you may provide us with:
- Account Information: Name, email address, phone number, password
- Profile Information: Profile photo, preferences, communication preferences
- Business Information: Business name, address, operating hours, services offered
- Appointment Details: Booking information, service selections, notes, and preferences
- Payment Information: Billing details (processed securely by Razorpay - we do not store full card details)
- Communications: Messages, feedback, support requests, and reviews
1.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: Approximate location based on IP address (with your consent)
- Cookies & Similar Technologies: See Section 4 for details
1.3 Information from Third Parties
- Payment Processors: Transaction status from Razorpay
- Social Media: If you sign in via social login (optional)
- Analytics Providers: Aggregated usage statistics
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Process and manage appointments and bookings
- Send appointment confirmations, reminders, and notifications
- Facilitate communication between businesses and customers
- Manage waitlists and queue systems
2.2 Business Operations
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations and enforce our terms
2.3 Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and services
- Personalize your experience
- Conduct research and analytics
2.4 Marketing & Communications
- Send service updates and newsletters (with your consent)
- Provide promotional offers (you can opt-out anytime)
- Gather feedback and reviews
3. How We Share Your Information
We do NOT sell your personal information. We only share data as described below.
3.1 With Businesses You Book
When you make an appointment, we share your booking details (name, contact info, appointment details) with the business you're booking with.
3.2 Service Providers
We share data with trusted third-party providers who help us operate our platform:
- Payment Processing: Razorpay (for secure payment processing)
- Cloud Hosting: Our hosting providers for data storage
- Email Services: For sending appointment reminders and notifications
- SMS Services: For text message notifications (with your consent)
- Analytics: For usage analytics (anonymized where possible)
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or abuse
- Enforce our Terms of Service
3.4 Business Transfers
If NextSlot is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
4.1 Types of Cookies We Use
- Essential Cookies: Required for the platform to function (login, security)
- Performance Cookies: Help us understand how you use our site
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide usage statistics (anonymized)
4.2 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.
Learn more about our Cookie Policy →
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: SSL/TLS encryption for data in transit
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited employee access on a need-to-know basis
- Regular Audits: Security assessments and monitoring
- Payment Security: PCI-DSS compliant payment processing
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. Please use strong passwords and keep your account credentials confidential.
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Until you delete your account, plus 90 days for backup
- Appointment History: 7 years for business records and tax purposes
- Payment Records: As required by financial regulations (typically 7 years)
- Marketing Data: Until you unsubscribe or withdraw consent
- Analytics Data: Aggregated data may be retained indefinitely
7. Your Rights (GDPR & Privacy Laws)
Under GDPR and other privacy laws, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Export your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing or optional processing
- Right to Lodge a Complaint: File a complaint with your data protection authority
7.1 How to Exercise Your Rights
To exercise any of these rights:
- Email us at: privacy@nextslot.online
- Visit your account settings to update or delete information
- Use the unsubscribe link in marketing emails
We will respond to your request within 30 days.
8. International Data Transfers
NextSlot operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs) for international transfers
- Compliance with GDPR and other privacy frameworks
- Adequate data protection measures in all locations
9. Children's Privacy
NextSlot is not intended for children under 13 (or 16 in the EU). We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Services
Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
10.1 Key Third-Party Integrations
- Razorpay: Payment processing - Privacy Policy
- Google Analytics: Usage analytics (if enabled) - Privacy Policy
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email notification (for material changes)
- Displaying a prominent notice on the platform
Your continued use of NextSlot after changes constitutes acceptance of the updated policy.
12. Contact Us
Privacy & Data Protection
Have questions about your privacy?
Data Protection Officer:
General Support:
WhatsApp:
Postal Address:
NextSlot
Thiruvananthapuram, Kerala, India
Related Policies: Terms of Service • Cookie Policy • Refund Policy